Support Packages
Webtrends offers both essential and premium care response options to fit your needs.
Essential |
Premium |
Contact |
|
---|---|---|---|
System DownSystem is inoperable. Data is lost. |
2 hours During |
1 hour |
Phone |
CriticalBusiness outage or significant impact threatening future productivity. |
3 hours During |
1 hour |
Phone |
Work-AroundProblem impact is high. |
3 hours 48 hours During |
1 hour 48 hours During |
Phone/ |
Minor IssuesIssue does not have significant business impact. |
3 hours 48 hours During |
1 hour 48 hours During |
Phone/ |