Find help documentation, release notes, or learn how to get live technical assistance by email, phone, or our support portal.

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If you do not find your country or region listed below, please call 1-503-223-3023

Your Support Services


Support Portal

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The Webtrends Support Portal allows you to open new cases and manage existing ones. If you are a client that needs access to the support portal, please contact tech support.


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Documentation & Release Notes


Analytics On Premise

Docs | Guides | Release Notes
Find requirements, installation instructions, administration, and user guides our Analytics On Premises product.


SharePoint Tools

Docs | Guides | Release Notes
Everything you need to install Webtrends Analytics tracking code into your SharePoint Server 2013, 2016, 2019 or SharePoint Online environment.


Knowledge Base

Best Practices | Known Issues | Work-Arounds
Your hub for technical questions and answers and best practices for all Webtrends products.

Webtrends Analytics

Join our clients on the path towards success with the preferred analytics industry solution.