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If you are running a version that is older than 7.5b then please contact us so we can assist you in your upgrade procedure.

Documentation

Upgrade Information

For assistance with this upgrade, please contact your Account Manager by visiting our Support Portal.

Upgrading your software version may result in a change to maintenance fees. Please ask your account manager for more information.

Webtrends On Demand Support

Contact Technical Support for download information

Client Components
Documentation

Analytics 9.2b

Contact Technical Support for download information

Version 9.2b includes localization support for English, French, Italian, German, Spanish, Japanese, Korean, Simplified Chinese, and Traditional Chinese.

Smartsource Data Collector:

Analytics 9.2a

Contact Technical Support for download information

The 9.2b release is the preferred version for all installations for all languages. This download is provided for customers who have already installed 9.2a and need later access to the download package.

Smartsource Data Collector:

Browsers and Keywords Updater for Webtrends Analytics Software

Contact Technical Support for download information

Browsers and Keywords Updater
(for version 8.1 and later only.)

Documentation
Config File Updater Readme

Analytics 8.1

Contact Technical Support for download information

Do not use this installer to perform a Modify Install. Please contact Technical Support for assistance.

Smartsource Data Collector:

Analytics Software 7.5b

Contact Technical Support for download information

Smartsource Data Collector:

Analytics Software 7.5a

Contact Technical Support for download information

Smartsource Data Collector:

Analytics Software 7.5

Contact Technical Support for download information

Smartsource Data Collector:

Analytics Software 7.1b

Contact Technical Support for download information

Smartsource Data Collector:

Analytics Software 7.1a

Contact Technical Support for download information

Smartsource Data Collector:

Analytics Software 7.1

Contact Technical Support for download information

Smartsource Data Collector:

Analytics Software 7.0d

Contact Technical Support for download information

Smartsource Data Collector:

Webtrends Log Analyzer 6.1c

Contact Technical Support for download information

Smartsource Data Collector:

Geotrends Data Files

Contact Technical Support for download information

Geotrends.9.2013.01.dat

  • Download
  • Note: Can be used for versions 8.1a and later for Analytics. If your install includes Visitor Data Mart, and is a version prior to 9.2, do not use this file. When using Visitor Data Mart this file will only work with version 9.2, do not use with earlier versions.

Geotrends.8.201110.dat

  • Download
  • Note: For use with versions 8.5 through 8.7d when used in conjunction with Visitor Data Mart.
Analytics 9.2d

Contact Technical Support for download information

Version 9.2d includes updates to the existing 9.2a or 9.2b Webtrends on premises product. The download package for this release is currently available through Technical Support.

  • Release Notes
  • Implementation and Maintenance Guide (coming soon)
  • Upgrade Guide (coming soon)

Upgrade Sequence

Step 1. Upgrade from 7.x to 8.0d
Upgrade Guide (PDF)

Step 2. Upgrade from 8.0d to 8.5a
Upgrade Guide (PDF)

Step 3. Upgrade from 8.5a to 8.7d
Upgrade Guide (PDF)

Step 4. Upgrade from 8.7d to 9.2b
Upgrade Guide (PDF)

Upgrade Sequence

Step 1. Upgrade from 8.0 to 8.0d
Upgrade Guide (PDF)

Step 2. Upgrade from 8.0d to 8.5a
Upgrade Guide (PDF)

Step 3. Upgrade from 8.5a to 8.7d
Upgrade Guide (PDF)

Step 4. Upgrade from 8.7d to 9.2b
Upgrade Guide (PDF)

Upgrade Sequence

Step 1. Upgrade from 8.0a to 8.0d
Upgrade Guide (PDF)

Step 2. Upgrade from 8.0d to 8.5a
Upgrade Guide (PDF)

Step 3. Upgrade from 8.5a to 8.7d
Upgrade Guide (PDF)

Step 4. Upgrade from 8.7d to 9.2b
Upgrade Guide (PDF)

Upgrade Sequence

Step 1. Upgrade from 8.0b to 8.0d
Upgrade Guide (PDF)

Step 2. Upgrade from 8.0d to 8.5a
Upgrade Guide (PDF)

Step 3. Upgrade from 8.5a to 8.7d
Upgrade Guide (PDF)

Step 4. Upgrade from 8.7d to 9.2b
Upgrade Guide (PDF)

Upgrade Sequence

Step 1. Upgrade from 8.0c to 8.0d
Upgrade Guide (PDF)

Step 2. Upgrade from 8.0d to 8.5a
Upgrade Guide (PDF)

Step 3. Upgrade from 8.5a to 8.7d
Upgrade Guide (PDF)

Step 4. Upgrade from 8.7d to 9.2b
Upgrade Guide (PDF)

Upgrade Sequence

Step 1. Upgrade from 8.0d to 8.5a
Upgrade Guide (PDF)

Step 2. Upgrade from 8.5a to 8.7d
Upgrade Guide (PDF)

Step 3. Upgrade from 8.7d to 9.2b
Upgrade Guide (PDF)

Upgrade Sequence

Step 1. Upgrade from 8.1 to 8.5a
Upgrade Guide (PDF)

Step 2. Upgrade from 8.5a to 8.7d
Upgrade Guide (PDF)

Step 3. Upgrade from 8.7d to 9.2b
Upgrade Guide (PDF)

Upgrade Sequence

Step 1. Upgrade from 8.1a to 8.5a
Upgrade Guide (PDF)

Step 2. Upgrade from 8.5a to 8.7d
Upgrade Guide (PDF)

Step 3. Upgrade from 8.7d to 9.2b
Upgrade Guide (PDF)

Upgrade Sequence

Step 1. Upgrade from 8.5 to 8.5a
Upgrade Guide (PDF)

Step 2. Upgrade from 8.5a to 8.7d
Upgrade Guide (PDF)

Step 3. Upgrade from 8.7d to 9.2b
Upgrade Guide (PDF)

Upgrade Sequence

Step 1. Upgrade from 8.5a to 8.7d
Upgrade Guide (PDF)

Step 2. Upgrade from 8.7d to 9.2b

Upgrade Guide (PDF)

Upgrade Sequence

Step 1. Upgrade from 8.7d to 9.2b
Upgrade Guide (PDF)

Upgrade Sequence

Please contact Technical Support.

There is not an upgrade path from 9.2d

Can I Upgrade?

Not sure if you are eligible to upgrade? Here is what you can do:

  1. Login to your Webtrends Analytics interface.
  2. Click Administration > Application Settings > Licensing.
  3. On the General tab, check the status of your maintenance.
  4. Possible options include “In Compliance” or “Out of Compliance”

If “In Compliance” is displayed you can upgrade to the latest release. If the screen shows your installation is “Out of Compliance” your Webtrends Analytics application will still process log data and display reports correctly, but is not able to be upgraded to the latest release. If your maintenance status is “Out of Compliance” support requests may be declined.

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