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Accounts Payable Specialist - Portland

Mon, 05 Oct 2009 12:03:10 GMT

About Webtrends
Webtrends founded the web analytics industry in 1993. Today, our leadership extends much further, to social media measurement, paid-search optimization and connecting the online and offline data silos scattered throughout organizations. We help Customers turn the data generated by their web site, blogs, online campaigns and enterprise systems into understanding of their customers and, ultimately, business opportunity. Our people and products help Customers answer complicated business questions – rather than disguise incomplete answers in colorful charts and graphs.

Position Description
We are looking for an Accounts Payable Specialist to join our Accounting team at our Portland based headquarters. In this role you will be responsible for all aspects of the accounts payable function.

Fast paced, innovative, energized. These are a few words to describe the atmosphere at Webtrends. The ideal candidate will be a motivated professional possessing a desire to achieve exceptional results in this exciting environment. We are looking for someone who likes to get their hands dirty, is reliable with a professional demeanor and top-notch communication and interpersonal skills.

Primary Responsibilities:

Review all invoices for appropriate documentation and approval prior to payment.
Sort and distribute incoming mail.
Prioritize invoices according to cash discount potential and payment terms.
Process check requests.
Audit and process expense reports.
Match invoices and purchase orders to checks, obtain all signatures and distribute accordingly.
1099 maintenance and year end processing.
Respond to all vendor inquiries.
Reconcile vendor statements, research and correct discrepancies.
Assist in month end closing.
Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.
Assist with other projects as needed.

Interaction: This position works in a team-oriented environment and externally with vendors. As a result, the individual must build and maintain strong and effective working relationships both internally and externally.

Supervision: This position reports to the Accounting Manager.

Required Skills/Education:

2+ years of Accounts Payable experience.
Bachelor’s degree in Accounting preferred but not required.
Must have strong work ethic.
Must be well organized and a self-starter.
Detail oriented, professional attitude, reliable.
Proficient in Excel and Word, 10-key by touch, Softrax experience a plus.
Possess strong organizational and time management skills.
Strong problem solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills.
Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures.
Ability to communicate effectively verbally and in writing.
Ability to interact with employees and vendors in a professional manner.
Ability to work independently and with a team in a fast-paced environment with emphasis on accuracy and timeliness
Experience with Expenselink system a plus.

Working Conditions: The position is located in downtown Portland. Travel is minimal. Incumbent must pass background check.

Position Type: Full-Time/Regular

Agency Program Director - Portland

Tue, 03 Nov 2009 08:32:18 GMT

Webtrends founded the web analytics industry in 1993. Today, our leadership extends much further, to social media measurement, paid-search optimization and connecting the online and offline data silos scattered throughout organizations. We help Customers turn the data generated by their web site, blogs, online campaigns and enterprise systems into understanding of their customers and, ultimately, business opportunity. Our people and products help Customers answer complicated business questions – rather than disguise incomplete answers in colorful charts and graphs.

To help us continue to deliver world-class solutions, Webtrends is seeking a talented and motivated Agency Program Director. Reporting to the Vice President, Partnerships, this individual will operate in a fast-paced, exciting environment with a cross-functional team to lead key initiatives that have a significant impact on the overall success of Webtrends—and a big impact on the advertising and marketing industry as a whole. Apply today at one of the most innovative technology companies in the Pacific Northwest.

Primary Responsibilities:
The Agency Program Director is responsible for increasing product revenue, supporting and retaining our customers with certified expert support, growing a partner ecosystem that supports our customer’s needs, improving data integration capabilities for our customers, and developing a secondary sales channel for cross sell and up-sell through agencies.

Spanning a wide-range of activities, the Agency Program Director will be tasked with the following:

Work closely with Channel Sales team and Partner Program to capture business requirements for agency partners
Build training courses and requirements for agency certification
Business owner of development and certification of Agency program
Liaison for partner team, sales teams and agencies to present program
Develop a comprehensive program guide outlining partnership requirements, benefits
Develop and support program enablement for agencies
Owns senior level agency relationships and works to contribute strategic value beyond day-to-day operations
Proactively identify agency risks or opportunities and manage agency teams to effectively respond to client needs
Recognized industry thought leader. Extensive network and capable of broadening that network of agencies and contacts
Provide thought leadership to help guide agencies in the digital space
Acquire and develop long-term relationships with key strategic agencies at the executive level

Qualifications:

15+ years of related industry experience, preferably consulting, interactive, agency or direct marketing experience
College degree required, MBA or other advanced degree preferred
12+ years of demonstrated track record of developing senior level client relationships - strong client references are necessary
Proven experience in managing teams and in working cross functionally across an organization
Strong knowledge or experience in marketing and advertising, with particular emphasis on interactive media, direct marketing, strategy, analytics, technology, and new emerging trends

General Skills and Knowledge:

Creative thinking and analytical problem solving
Strong interpersonal and communication skills
Ability to collaborate effectively at all levels and functions
Strong client-service orientation
Track record of leadership, coaching and mentoring abilities
Proven ability to manage projects to successful completion, multi-task, and work within tight deadlines
Sound business acumen; strategic skills
Ability to lead a team effectively and provide direction to other members on the team
Strong negotiation skills
Industry experience with digital transformation solutions

Working Conditions:
The position is located in downtown Portland. Travel is required and will vary with projects but should not exceed 30%. Incumbent must pass background check.

Position Type:

Full-Time/Regular

Director Quality Assurance - Portland

Mon, 05 Oct 2009 12:03:21 GMT

About Webtrends

Scope & Interaction:

The Director, Quality Assurance is a senior level Management position within the Engineering & Hosted Operations Organization at Webtrends. The Director, Quality Assurance reports directly to the Vice President, Engineering & Hosted Operations and is a member of the Core Leadership Team at Webtrends. This position is at a peer level to other Director level positions within Engineering and Webtrends. This position requires deep knowledge and proven success in Quality Assurance practices; strong collaboration and communication skills; an active management approach and a focus on continual improvement and innovation.

Webtrends Engineering primarily leverages an Agile development methodology and the Quality Assurance team fully participates throughout the SDLC.

Primary Responsibilities:

Management of QA Team – Responsible for planning, organizing, coaching and driving the Quality Assurance team across all products. Owns resource planning and management of QA team including employees, contractors and outsource partners. A proactive, high collaboration management approach is required.
QA Vision & Strategy – Responsible for the establishing, planning, evangelizing, budgeting and executing on Webtrends Quality Assurance vision and strategy across all aspects of QA including: overall QA and test methodology, test automation, data validation, performance and scalability testing and tools & technology selection.
Product Quality – Responsible for the design and execution of QA plans for all products. Must continually adjust to changing requirements and market factors to ensure quality of products delivered remains at highest level.
Quality Metrics and Continual Maturity of QA organization - Drive quality metrics program to ensure continual improvement is measurable, objective and visible. Establishing a baseline understanding of current QA practices, levels and maturity and formulating a strategy for continual benchmarking and improvement of overall quality of Webtrends products.
Leadership - Active collaboration with Development, Program Management, Hosted Operations, Architecture and Product Management to meet the quality, performance, scale and feature requirements of each deployment and release.

Required Skills, Abilities, Experience and Knowledge:

8+ years of quality assurance experience
5+ years in quality assurance management (2+ at Sr. level; Director or above)
3+ years of enterprise software experience
3+ years in QA role in an Independent Software Vendor (as opposed to internal IT)
Multiple SaaS deployment successes while in QA leadership role
Multiple Software (On premises) release successes while in QA leadership role
Experience leading QA teams in an Agile product development methodology
Strong technical knowledge and experience with data intensive systems
Strong technical knowledge and experience with API based systems
Test automation – strategy definition and implementation, tool selection, execution and maintenance of results
Metrics driven approach

Education:
BS in Computer Science or equivalent work experience is required.

Working Conditions:
This position operates in a high rise in downtown Portland. Travel is a requirement, both domestic and international. Travel will average no more than 33% as measured across a business quarter.

We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package.

Incumbent must pass background check.

Position Type:
Full-Time/Regular

Director of Product Marketing - Portland

Mon, 02 Nov 2009 13:35:41 GMT

About Webtrends:
Webtrends founded the web analytics industry in 1993. Today, our leadership extends much further, to social media measurement, paid-search optimization and connecting the online and offline data silos scattered throughout organizations. We help Customers turn the data generated by their web site, blogs, online campaigns and enterprise systems into understanding of their customers and, ultimately, business opportunity. Our people and products help Customers answer complicated business questions – rather than disguise incomplete answers in colorful charts and graphs.

Summary:
The Director of Product Marketing is a senior level position in the Product Management team reporting the VP of Product Management. The role spans the entire product lifecycle and requires strategic thinking, solid business acumen, and a passion for driving tactical execution across functions. The position is primarily tasked with developing and overseeing highly effective go-to-market strategies designed to significantly grow sales of Webtrends enterprise analytics products and services. In this capacity, you will work closely with the corporate marketing teams and the global sales teams to ensure success. Beyond driving product line strategies, the primary areas of focus include messaging, positioning, sales enablement, promotion and demand generation, and overall product performance against key metrics.

Key Responsibilities:

Assess market opportunities, competitive positioning and product portfolio to drive an understanding of customer and partner benefits.
Drive market segmentation strategy, targeting and message platforms consistently across diverse markets. Affect sales understanding and comprehension with systematic communications and training.
Define sales opportunities and market entry strategies based upon market place dynamics, product benefits, and competitive positioning. Create supporting sales materials and references.
Create and implement marketing plans that include new product introductions, lifecycle management and promotional strategies for reaching target buyers.
Assume overall leadership and responsibility for the successful launch and adoption of Webtrends products and solutions, and assessment of market acceptance.
Create a strong relationship with sales and marketing to develop comprehensive product launch programs and communication strategies.
Work with marketing communications to create effective and comprehensive sales and customer communications strategy, product collateral (e.g., data sheets, whitepapers, demos, etc.) and appropriate web content that best represents the voice of the customer.
Maintain product marketing goals, strategy, and promotional calendar.
Define goals and success metrics for the product marketing function; oversee analysis and evaluation of all programs.
Meet performance targets and budgeted goals.

Interaction:

This position is an internal and external facing position. Ability to interact with and influence product marketing, engineering, sales and services as well as customers and partners is required. Ability to lead and influence cross-functional teams required.

Supervision:

This is a Director level position reporting to the Vice President of Product Management.

Experience & Education:

A minimum of 10 years in of highly relevant product marketing experience in the software industry; analytics experience strongly preferred
Experience with worldwide operations in a global company
Significant experience with one or more vertical industry markets, including Financial Services, or Retail
Understanding of direct and indirect market channels
Proven business and market planning skills
BA/BS -MBA preferred

Skills:

Excellent presentation and communication skills
Strong influencing skills across diverse cross functional teams
Able to drive teams to successful results
Established record of driving market adoption
Strong understanding of sales solution selling and product lifecycle development
Effective and creative problem solver

Working Conditions:

This position is located in a high rise in downtown Portland. Travel is required and will vary but may be as much to 25%
Incumbent must pass background check

Position Type:

Full-Time/Regular

Product Marketing Manager - Portland, Oregon

Fri, 16 Oct 2009 10:52:16 GMT

Webtrends provides analytics and online marketing solutions to optimize marketing campaigns and customer engagement. Webtrends Marketing Lab delivers the industry's most recognized analytics, SEM, and visitor intelligence solutions to enable companies to understand their customers, drive customer engagement, and enhance marketing and brand awareness. Thousands of leading global organizations, including General Mills, HSBC, Microsoft, Reuters and Ticketmaster have chosen Webtrends solutions and proven client services expertise to optimize their marketing initiatives.

To help us continue to deliver world-class solutions, Webtrends is seeking a talented and motivated Product Marketing Manager. Working within the Product Management group, this individual will operate in a fast-paced, exciting environment with a cross-functional team to lead key initiatives that have a significant impact on the overall success of Webtrends—and a big impact on the advertising and marketing industry as a whole. Apply today at one of the most innovative technology companies in the Pacific Northwest.

Primary Responsibilities
The Product Marketing Manager is responsible for both product planning and product marketing. This includes overseeing products throughout the product life-cycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, business operations, and support services to deliver winning products in the marketplace. The role also includes ensuring revenue and market penetration targets are met and all product strategies support achievement of corporate goals.

Spanning a wide-range of activities, the Product Manager will be tasked with the following responsibilities:

Perform research into market trends and customer needs in order to identify new opportunities for growth and expansion. Develop and execute strategic product plans to improve the business and grow revenue.
Gather market requirements and corresponding justifications; work with engineering to prioritize features and establish market availability timelines.
Work with the VP of Partnerships to assess and develop external third-party technology partnership opportunities.
Plan and oversee product launch/rollout activities including leading cross-functional teams to ensure all aspects are completed in a timely and quality manner.
Develop and maintain consistent product messaging. This includes definition of target audiences, business needs, benefits provided and desired results. Ensure that product descriptions and messages are used consistently by all external-facing organizations.
Set pricing levels and structures to meet revenue, market penetration, and profitability goals.
Work with corporate marketing to develop case studies, materials, sales presentations, and other sales tools.
Work with corporate marketing to promote products within the targeted market segments to generate awareness and demand.
Be a source of expertise on competitive offerings – help gather and disseminate competitive information and positions across the organization.
Provides effective sales enablement through tools, training and market expertise to ensure direct and indirect channels are able to effectively position and sell Webtrends solutions.
Work closely with the PR, media and analyst relations team to ensure our message is effectively communicated to the thought leaders and decision makers who matter most.
Manage messaging and content development for product material, webcasts, speaking events, and other internal and external communications.
Act as the product leader and advocate for the product within the company and in the marketplace.

Required Education and Experience
The successful candidate for this position will meet the following requirements:

Minimum of 5 years experience in one or both of the following areas
Product Manager or Product Marketing Manager in a technology company with demonstrated success in defining and launching winning products
Web analytics, internet marketing, or business intelligence industry experience preferred
Experience in creating, planning and executing winning go-to-market strategies
Excellent written and verbal communication skills: negotiating, persuading, public speaking and listening
Basic project management skills
Proficient in MS Office applications particularly Word, Excel, and PowerPoint
Proven ability to influence cross-functional teams without formal authority
Demonstrated success in working in a team and collaborative environment
General business acumen including, but not limited to, strategic and operational planning, business case and pro-forma P&L development, business performance management, and leading organizational change
Proven ability to succeed in a fast-paced organization
Undergraduate degree in business or technology field - MBA preferred

Working Conditions:
This position is located in downtown Portland. Travel is required and will vary, but may be as much as 25%. We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package. Incumbent must pass background check.

Job Location
Portland, OR, US.

Position Type:
Full-Time/Regular

Quality Engineer - San Bruno

Mon, 05 Oct 2009 12:03:40 GMT

About Webtrends

Webtrends is the leader in web analytics. As a Webtrends Quality Engineer you will be responsible for reviewing existing product specifications and test plans; creating test plans, test cases, and test procedures; execution of test plan using manual checklists and/or automated scripts, and applying and maintaining quality standards.

Primary Responsibilities:

Develop test cases, test plans, test matrices, and test suites for various components of Webtrends Ad Director product.
Execute grey-box tests, report results, and coordinate test execution efforts.
Work closely with QA team, product management, project management and development engineers to help identify and isolate problem areas in the product.
Ensure all defects found are correctly documented and resolved appropriately.
Continually look for ways to improve the process of developing and releasing quality software which meets our customers' needs.

Interaction:

This position operates in a team-oriented environment. As a result, the incumbent must build and maintain strong and effective working relationships within QA and across functional teams in product development, and client-facing teams.

Supervision:

This is an individual contributor position.

Required Skills/Education:

BS in Computer Science, or a related discipline.
Must be detail oriented with experience in one or more areas of test automation, quality assurance and web server technologies.
Excellent communication skills, both verbal and written.
Strong software design verification and test development instincts and creativity.
Understanding of software product life cycle and software development processes.
Knowledge of scripting and SQL languages.

Preferred Skills:

2+ years experience in quality engineering and software test development.
Experience in SEM, SEO and web analytics.
Working knowledge of Python.
Working knowledge of Selenium web application testing system.
Experience with a test case management system (preferably Testlink).
Experience with virtual machines.
Experience in an Agile environment.

Working Conditions:
The position is located in San Bruno. Travel is minimal. The job involves extensive time working at a computer.

Incumbent must pass background check.

Job Location:
San Bruno, CA, US

Position Type:
Full-Time/Regular

Regional Manager of APAC - Singapore

Mon, 05 Oct 2009 12:03:51 GMT

Job Description

We are looking for a senior sales-oriented Regional Manager to re-energize and expand our business in Asia. Webtrends has existing distributor partnerships in the region that need local active management including leadership, sales partnering, re-commitment and possibly replacement. The Company also desires to expand its business opportunities in China and other key Asian markets by selecting, training, partnering and motivating local distributors.

The Regional Manager of APAC should be familiar with digital marketing and online advertising in many or all of the following geographies: China, Japan, South Korea, Hong Kong, Singapore, Malaysia and India. The desired candidate will have prior experience in successfully building and managing an indirect channel in Asia for a U.S. company software and services company. The Regional Manager of APAC will have lived and worked in the region and will ideally reside in Hong Kong or Singapore or relocate to the region.

Compensation includes a competitive base salary and commission based on sales performance.

Primary Responsibilities

Evaluate, manage, and support existing partners in the region (Japan, China, Hong Kong, Singapore, Korea, Taiwan, Malaysia), including supporting their growth targets through effective client services, education and training, and joint sales and marketing activities and product representation.
Define and lead Webtrends further expansion into the Asia Pacific region with emphasis on China. Select, train and launch partners in new markets and jointly establish anchor customers in the territory.
Coordinate with Webtrends corporate Product Management and Engineering functions the localization of Webtrends offerings in each market. Develop cooperative localization arrangements with region partners where specific local requirements or time-to-market needs demand.
Be Webtrends evangelist and ambassador in the APAC markets. Propose, organize, attend, panel, and demonstrate expertise at local and regional conferences, and build and maintain strong relationships with counterparts of company technology partners. The ideal candidate will have established relationships with decision-making digital marketing and advertising agency executives in the region.
Manage all aspects of both the direct sales and distributor sales cycle, e.g., prospecting, developing and maintaining relationships, implementing account strategies, lead generation, forecasting, closing complex sales, and post sales reporting. Establish and actively monitor monthly goals and sales targets for each distributor.
Provide the corporate management with initial and continuous market analysis, along with region-specific economic, political, cultural or regulatory information that may affect webtrends business in the region.

Required Skills/Education

The right candidate will be a great sales person, relationship manager and also be comfortable working in a smaller regional staff environment.
Have the ability to work with/sell to/partner with multiple levels of an organization.
Have the ability to sell to marketers, technologists and senior people within an organization.
Work autonomously to close deals and/or pull in internal teams to get deals done and represent the customer to the home office.
Have a track record of building and executing strategies to penetrate new markets and close new business.
Have experience in planning, budgeting and managing a regional P&L.
The role will require frequent travel within Asia and working through multiple time zones in order to interact with customers and partners.
Incumbent must pass background check.

Minimum Job Qualifications

At least 7 - 10 years of experience in the APAC market.
5+ years experience in advertising & digital agency market preferred. Background in online advertising, advertising technologies, and/or online marketing consulting will also be a plus.
Consistent quota achievement in past positions.
Must have a strong understanding of how to partner with companies across multiple cultures and countries.
Fluent English is required. Proficiency or a working knowledge of Asian languages, including Mandarin, Cantonese, Japanese and Korean, is a plus.
Strong presentation skills and comfortable speaking with senior level executives.
Experience managing and leading a team.
University educated with advanced degree preferred.
Highly organized with attention to detail.
People who have this experience might have work experience with Omniture, Core Metrics, Atlas DMT, Doubleclick, Google, Overture/Yahoo, Carat, Amazon.com, Red Sheriff or other companies in the online optimization market.

We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package.

Job Location

Singapore

Position Type

Full-Time/Regular

Position Type

Full-Time/Regular

SEM Analyst - Portland

Thu, 05 Nov 2009 15:59:57 GMT

About Webtrends Webtrends founded the web analytics industry in 1993. Today, our leadership extends much further, to social media measurement, paid-search optimization and connecting the online and offline data silos scattered throughout organizations. We help Customers turn the data generated by their web site, blogs, online campaigns and enterprise systems into understanding of their customers and, ultimately, business opportunity. Our people and products help Customers answer complicated business questions – rather than disguise incomplete answers in colorful charts and graphs.

Our Ad Director team delivers the industry's most sophisticated Search Engine Marketing (SEM) solution, providing clients with an automated approach to managing their paid search advertising efforts. The Webtrends Ad Director team is currently recruiting an SEM Analyst to continue our legacy of delivering superior customer care and performance results to customers.

What you will do: As a Webtrends SEM Analyst, you will work closely with the Account Management team to develop and expand online marketing campaigns. This is an entry-level position.
You will be called upon for the following primary responsibilities:

Research, create and upload keyword lists
Write compelling ad copy
Implement advanced optimization settings
Set up and maintain campaigns across all of the major search networks; Google, Yahoo!, Bing
Work directly with internal teams in product development, engineering, marketing and sales to address client needs and requirements, manage a variety of projects and actively participate as a member of a small, highly cohesive and very interdependent team of e-marketing professionals

We offer a unique opportunity to join a truly leading-edge e-marketing solutions company delivering services and products in the extremely fast-paced, rapidly changing, and expanding online advertising market. As a new SEM Analyst, you will be provided extensive training, development and direct mentoring within a team environment. Ad Director is defining the leading edge of paid search advertising technologies, and as an SEM Analyst you will be defining the leading edge of your career.

Who you are:

0-3 years in a business to business (B2B) support environment. Those with backgrounds which include marketing experience, or who have at least a Bachelors degree in marketing, are highly competitive. Experience which includes SEM, paid-search, ppc, online marketing, SEO etc. desired.
Highly analytical, demonstrating meticulous attention to detail.
Above average communication skills, both written and verbal.
Well versed in internet applications, PC applications etc. A passion for technology and curiosity about web2.0 evolution, applications, etc. highly beneficial.
Very high drive to succeed in a competitive, fast-paced, cutting edge market. You must be able to adapt quickly, manage without direction, and independently seek answers and solutions.
Excel experts are extremely competitive.
Bachelor's degree, ideally in Economics, Marketing or a related field.

This position is an individual contributor position.

Working Conditions:

This position works in an office environment.
This position is located at the company’s Portland, OR office.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

SEM Analyst - San Bruno

Thu, 05 Nov 2009 16:07:00 GMT

About Webtrends Webtrends founded the web analytics industry in 1993. Today, our leadership extends much further, to social media measurement, paid-search optimization and connecting the online and offline data silos scattered throughout organizations. We help Customers turn the data generated by their web site, blogs, online campaigns and enterprise systems into understanding of their customers and, ultimately, business opportunity. Our people and products help Customers answer complicated business questions – rather than disguise incomplete answers in colorful charts and graphs.

Research, create and upload keyword lists
Write compelling ad copy
Implement advanced optimization settings
Set up and maintain campaigns across all of the major search networks; Google, Yahoo!, Bing
Work directly with internal teams in product development, engineering, marketing and sales to address client needs and requirements, manage a variety of projects and actively participate as a member of a small, highly cohesive and very interdependent team of e-marketing professionals

Who you are:

0-3 years in a business to business (B2B) support environment. Those with backgrounds which include marketing experience, or who have at least a Bachelors degree in marketing, are highly competitive. Experience which includes SEM, paid-search, ppc, online marketing, SEO etc. desired.
Highly analytical, demonstrating meticulous attention to detail.
Above average communication skills, both written and verbal.
Well versed in internet applications, PC applications etc. A passion for technology and curiosity about web2.0 evolution, applications, etc. highly beneficial.
Very high drive to succeed in a competitive, fast-paced, cutting edge market. You must be able to adapt quickly, manage without direction, and independently seek answers and solutions.
Excel experts are extremely competitive.
Bachelor's degree, ideally in Economics, Marketing or a related field.

This position is an individual contributor position.

Working Conditions:

This position works in an office environment.
This position is located at the company’s San Bruno, CA office.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

Senior Software Engineer - Portland

Mon, 05 Oct 2009 12:04:01 GMT

Job Description

Webtrends is looking for a Senior Software Engineer to lead the development of a Webtrends product. We are seeking a motivated leader with excellent people, design and development skills to create a product that exceeds customer demands and achieves market success.

Scope & Interaction:

The Senior Software Engineer is an individual contributor in the Product Development Organization. This position is an internal facing position reporting into a development manager, as a team member. Ability to effectively work within a team environment is required.

As a Senior Software Engineer, you will:

Substantially contribute to the development of a Webtrends product across all phases of agile software development methodology
Design, develop, and plan new products or new features for our web based applications using ASP.Net, C#, SQL, Java, JavaScript, and HTML/DHTML
Contribute to design and development of components for the user interface, middle tier and data tier of the application
Develop and maintain the project plan and schedule based on individual as well as project team availability
Exercise judgment within generally defined best practices and policies in selecting methods and techniques for providing solutions
Troubleshoot, debug, and sustain Webtrends products

Required Skills:

Minimum 8+ years working on web based applications, with an expert knowledge of ASP.NET, SQL, C#, Java, JavaScript and HTML/DHTML
Experience with presenting complex data in an easy to understand presentation through the use of tables and data visualizations is required
Experience designing and building large scale products with specific expertise in backend relational database/middle layer design and implementation preferably with Microsoft SQL Server 2005 or later
Demonstrated ability to diagnose and solve complex problems with web based applications
Strong drive for quality along with excellent written and verbal communication skills is required
Self motivated, able to work with little supervision
Experience with Visual Studio Team System

Preferred Skills/Experience:

Experience designing and delivering hosted software solutions
Experience designing and delivering packaged software solutions
Experience developing data access components against large data sets (1TB+)
Experience with agile development methodology
Experience with C++
Experience in Microsoft SQL Server Integration Services (SSIS)
Experience with Microsoft SQL Server 2008
Prior experience working in web analytics is recommended, you will be expected to rapidly become a contributing member of our team

Education:
BS in Computer Science or equivalent work experience is required.

Working Conditions:
This position operates in a high rise in downtown Portland. Travel requirements will be minimal.
We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package.
Candidate must pass a background check.

Position Type:

Full-Time/Regular

Senior Technical Consultant - Portland

Mon, 02 Nov 2009 09:43:09 GMT

Job Description

Webtrends founded the web analytics industry in 1993. Today, our leadership extends much further, to social media measurement, paid-search optimization and connecting the online and offline data silos scattered throughout organizations. We help Customers turn the data generated by their web site, blogs, online campaigns and enterprise systems into understanding of their customers and, ultimately, business opportunity. Our people and products help Customers answer complicated business questions – rather than disguise incomplete answers in colorful charts and graphs.

Webtrendsis a leader in web analytics. Consultants in our Solution Services group work with clients to help them maximize insight from their Webtrends solution. The Senior Technical Consultant is assigned to several projects simultaneously, providing web analytic solution design, implementation, analysis and interpretation support to clients directly and other consultants.

Senior Technical Consultants provide value during implementations by working with customers to define requirements and develop measurement strategies to ensure the Webtrends solution addresses the customers’ specific business needs. Additionally, the goal of the Consultant is to maximize the business value to our customers via a Webtrends solution that is effectively and efficiently implemented. Our consultants bring to bear skills, tools and knowledge to ensure the success of the implementation and ultimately the customer.

You will be working with a variety of clients on cutting edge projects and will be empowered to create solutions that will impact the entire company. This position will require that you have a strong mix of business and technical expertise and will allow you to expand your current skill sets.

Primary Responsibilities:

Gather customer business objectives and help customers identify key metrics and reports for measuring their success
Design online business performance measurement strategies that align Webtrends solution with customer needs
Troubleshoot technical issues
Configure application to meet customers' needs and requirements
Develop and document Implementation Best Practices for internal and customer use
Deliver customer training to ensure adoption and minimize customer time to value
Develop and manage scope, timeline, work plan and deliverables for projects
Manage and deliver multiple concurrent projects
Triage incoming project requests and maintain project queue. Set expectations with clients regarding consulting engagements
Compile and present weekly and monthly operational reports to clients on projects
Identify and forward new opportunities for services and products to Sales team

Interaction:
This position is a customer-facing position. Ability to develop and maintain strong relationships with customers is required. Ability to understand customer requirements and our products and then combine and translate that information into increased customer success is critical to your success.

This position operates in a team-oriented environment. As a result, the candidate must build and maintain strong and effective working relationships internally with other consultants, the sales team, sales engineers, the account management team, product management, customer support and product marketing.

Required Skills/Education:

2 to 3 years in a professional consulting, e-business, online marketing, or similar environment
Minimum of 3 to 4 years project management/program management experience
Experience with web design, content management, or web analytics technologies preferred
Minimum of 3-5 years experience in web development, product support, training, or consulting in a high-tech environment
Strong knowledge of internet and Web technologies required (HTML, XML, Flash, JavaScript, proxy servers, web security, data warehousing, content management systems)
Proficiency in HTML and JavaScript required
Advanced skills in Microsoft Excel preferred
Data-mining, relational database and/or business intelligence experience beneficial
Must be able distill complex data into accessible concepts and communicate clearly
Must be confident and self-directed
Must be driven to solve problems
Experience determining business needs using a variety of techniques including: interviews, requirements workshops, storyboards, use cases, task and work flow analysis
Ability to develop highly successful cross-functional working relationships
Experience in managing change
Ability to critically and quickly evaluate information gathered from multiple sources, reconcile conflicting input
Success in driving projects/initiatives to successful completion
Work effectively in fast-paced environment
Experience using PMBOK methodology to manage projects
Experience leading / directing teams in a Project and Production Management environment
Ability to self-manage and mentor others
Strong documentation skills
Webtrends Analytics experience preferred / web analytics skill required
Experience with requirements elicitation and Statement of Work / Request For Proposal creation and estimation
Bachelors degree or equivilent work experience. Special consideration given for MBA

Additional Desired Skills:

Advanced experience modifying JavaScript
Technical RIA understand or creation experience
Social Media analysis and tracking
Programming experience with some key programming languages
Experience using API data connector
Microsoft Excel and macro scripting understanding

Working Conditions:

This position is located in a high rise in downtown Portland or can be remote. Travel requirements will vary but may be as much as 30%
Incumbent must pass background check
We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package

Job Location:

Portland, OR or remote

Position Type:

Full-Time/Regular

Salary Range:

Dependent on experience

Technical Account Manager - Portland

Tue, 27 Oct 2009 10:15:51 GMT

Webtrends founded the web analytics industry in 1993. Today, our leadership extends much further, to social media measurement, paid-search optimization and connecting the online and offline data silos scattered throughout organizations. We help Customers turn the data generated by their web site, blogs, online campaigns and enterprise systems into understanding of their customers and, ultimately, business opportunity. Our people and products help Customers answer complicated business questions – rather than disguise incomplete answers in colorful charts and graphs.

Webtrends, the market leader in web analytics is seeking a Technical Account Manager. This successful candidate will be responsible for all technical support aspects for one of Webtrends major customers. The Technical Account Manager ensures resolution of customer application problems and will provide metric reporting against service level agreements directly to the customer. The position will require time spent on-site at the customer’s location. The candidate must thrive in a fast pace environment and be able to manage multiple priorities and demands of a major account and be able to effectively communicate to all levels of the customer’s organization.

Position Description
The Technical Account Manager (TAM) is part of our Worldwide Technical Support team and works directly with customer at all levels of the their organization. The TAM is responsible for overseeing the customer’s technical issues with the Webtrends solution. The TAM will provide value during the transition from the implementation phase and throughout the on-going production phase of the customer engagement.

Additionally, the TAM will provide relief for the initial technical support call volume as the customer’s support employees are hired and trained. After the customer’s staff is deployed, the TAM will continue to add significant value in providing daily operational support as well as directional and strategic guidance for meeting new business requirements of the Webtrends solution.

Position Description The Technical Account Manager (TAM) is part of our Worldwide Technical Support team and works directly with customer at all levels of the their organization. The TAM is responsible for overseeing the customer’s technical issues with the Webtrends solution. The TAM will provide value during the transition from the implementation phase and throughout the on-going production phase of the customer engagement.

Additionally, the TAM will provide relief for the initial technical support call volume as the customer’s support employees are hired and trained. After the customer’s staff is deployed, the TAM will continue to add significant value in providing daily operational support as well as directional and strategic guidance for meeting new business requirements of the Webtrends solution.

Primary Responsibilities

Dedicated to the customer – 40 hours per week
Resolves Technical Support cases
Oversees all of the customer's cases
Provides day to day support to customer's support team
Provides escalation management of customer's issues
Provides customer specific configuration and profile documentation
Provides directional and strategic support to customers project team
Provides periodic management reporting to the customer

Requirements

Tier 2 or 3 Technical Support or equivalent experience with Webtrends
2 or 3 years experience working at Webtrends in a technical discipline
Customer facing skills with a major enterprise company

Interaction:
This position works in a team-oriented environment. As a result, the incumbent must build and maintain strong and effective working relationships.

Supervision:
This is an individual contributor position.

Job Location/Working Conditions:
This position operates in a high rise in downtown Portland, Oregon.
This job requires extensive time working on a computer.
Incumbent must pass background check.
We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package.

Position Type:
Full-Time/Regular