In addition to what's included in Essential Care, Premium Care provides 24x7 Telephone Support for critical issues, expedited Support Services, priority routing of issues, a designated toll-free number, remote diagnostics, and 10 named contacts.
Premium Care is available in North America and EMEA. For availability in other areas, please contact a reseller.
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For more information and to
purchase a Support Plan
PLAN SERVICES
WebTrends SupportNet
- Access thousands of WebTrends KnowledgeBase articles to find answers to commonly asked questions
- Create and manage your Support Cases to get personalized help from our experienced Support Analysts
Support Services
- 24x7 Telephone Support
- Priority routing of all telephone support calls during normal business hours
- After-hours critical issue pager support for severity 1 and severity 2 issues is available all days of the week (including holidays)
- Designated toll-free number
- Availability in Europe, Middle East, Asia, Africa and North America and The Caribbean
- Support Case Help — Target response time is one hour during normal business hours
- Priority routing of issues
- Remote diagnostics (initiated with client authorization only)
- Named Key Contacts — Customers may designate 10 named Technical Contacts from their company who may contact with WebTrends Technical Support for all software issues
Product Maintenance
- Hotfixes and Inline Releases
- Service Packs
- New Versions
- Access to Beta product
