Essential Care is an annual agreement that provides WebTrends SupportNet access, Technical Support services and Product Maintenance for four named contacts. Essential Care is required with the initial purchase of all WebTrends products.
WE'LL HELP YOU GET STARTED
For more information and to purchase a Support Plan:
PLAN SERVICES
WebTrends SupportNet
- Access thousands of WebTrends KnowledgeBase articles to find answers to commonly asked questions
- Create and manage your Support Cases to get personalized help from our experienced Support Analysts
Support Services
- Telephone Support during normal business hours
- Support Case Help — Target response time is four hours during normal business hours
- Named Key Contacts — You may designate four named Technical Contacts from your company who may contact WebTrends Technical Support for all software issues
Product Maintenance
- Hotfixes and Inline Releases
- Service Packs
- New Versions
- Access to Beta Product
