No Issue is Too Small, No Request is Too Large.

We are your support team - available for all your needs related to products, services and solutions. We offer the highest quality assistance, from installation to ongoing tuning, as well as plans that include on-call expert support any time of day or night.

Self-Service. We provide online documentation, access to our knowledge base, hot fixes, inline resources and community support via our user forums.

Premium Care. 24X7 telephone support for critical issues, remote diagnostics and other services.
Essential Care. Online support, support services and product maintenance.
Trial Support. We want to ensure you have a successful experience when evaluating Webtrends.

Leverage any of our self-service tools or contact us directly for additional trial support.

Don't have a current support plan? Discover which one is right for your organization.

Already Have A Support Plan?

Customers in a support plan have access all our self-service tools as well as SupportNet service (requires a login). Use SupportNet to submit support cases online and search the extended knowledge base. Don't have a SupportNet login? It's easy to get one.

The level of support available varies during the product lifecycle; please refer to the list of our currently supported products.

What if my plan has expired? Please contact us to renew your support plan.

Where can I get the latest version? Please visit our upgrade center.

Downloads and Documentation

Choose which version of Webtrends you are using for the latest client components and documentation.

On Demand | Analytics Software 8.x | Analytics Software 7.5 | Legacy Software

Update the Browsers and Search Engine Keywords lists for Analytics software.

Learn more about Cookie Plug-ins to assist in tracking visitors to your web site.

Questions?

Have a question you need help with? Search our knowledge base or get community support via our user forums and Twitter. Customers with SupportNet can submit questions directly through SupportNet.

If you are unable to access SupportNet, or have unanswered questions, contact us.